Privacy Policy

Last updated: June 2026

What information we collect

We collect only what is necessary. This may include:

• Contact form — your name, email address, phone number (optional), storage type, and any message you include.
• Direct email — any information you include when you email us at [email protected].
• Phone calls — if you call us, we may retain your phone number and any details you provide during the call.
• Payment information — no payment processing takes place on this website. If you pay by direct debit, we store your BSB and account number for billing purposes. If you request that a credit card be kept on file, we store those details at your request. EFTPOS payments are handled entirely by our payment terminal and we do not retain card details from those transactions.

We do not run any tracking pixels, advertising scripts, or behaviour analytics on this website.

How we use your information

We use the information you submit to respond to your enquiry and, where you become a customer, to fulfil our contractual obligations to you. We do not sell, share, or pass your details to any third party for marketing purposes.

Contact form — Formspree

Our contact form is processed by Formspree, a third-party service. When you submit the form, your details are transmitted to Formspree's servers and forwarded to us by email. Formspree may retain submission data in accordance with their own privacy policy.

Cloudflare

This website is hosted on Cloudflare Pages. As our hosting provider and content delivery network, Cloudflare processes all traffic to this site and may collect standard server log data such as IP addresses, browser type, and pages visited. This data is used for security, performance, and infrastructure purposes by Cloudflare.

We also use Cloudflare Turnstile on our contact form to distinguish humans from automated bots. Turnstile is operated by us via our Cloudflare account and does not use tracking cookies or collect personal data beyond what is necessary to verify your submission.

You can read Cloudflare's privacy policy at cloudflare.com/privacypolicy.

Cookies

We do not set any cookies ourselves. Cloudflare may set cookies as part of its security and performance infrastructure. These are technical cookies and are not used for advertising or tracking.

How long we keep your information

Enquiries we receive by email or contact form are kept only as long as they are relevant to your storage needs. We do not maintain a customer database.

Your rights

You can ask us at any time to access, correct, or delete any personal information we hold about you. To do so, contact us at [email protected] or call (03) 5521 7661.

Contact

If you have any questions about this policy, please get in touch:

Coastal Self Storage
155 Browning Street, Portland VIC 3305
(03) 5521 7661
[email protected]